Public transport operators are vital contributors to their city’s prosperity and their citizens’ wellbeing. Besides providing the infrastructure to help people get from point A to point B, transport operators are also responding to their users’ need to remain connected during trips (especially important to commuters of longer journeys) and to the need of travelling in a safe environment, which has become even more relevant during the COVID-19 pandemic.
Early in 2020, BAI Communications surveyed more than 2,400 rail users in five global cities: Hong Kong, London, New York City, Sydney and Toronto. Respondents were asked how they saw the state of transport, connectivity, and its role in the future of their city. Our data shows that the benefits communications infrastructure enables, such as 4G and 5G wireless, personalised services and connected public spaces, are critical to innovation, opportunity and wellbeing.