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connectivity outlook

Connectivity outlook report 2020

5 cities, 2400 rail users. Find out what connectivity means to them.

Smart infrastructure helps cities boost innovation, growth and wellbeing

Public transport operators are vital contributors to their city’s prosperity and their citizens’ wellbeing. Besides providing the infrastructure to help people get from point A to point B, transport operators are also responding to their users’ need to remain connected during trips (especially important to commuters of longer journeys) and to the need of travelling in a safe environment, which has become even more relevant during the COVID-19 pandemic.

Early in 2020, BAI Communications surveyed more than 2,400 rail users in five global cities: Hong Kong, London, New York City, Sydney and Toronto. Respondents were asked how they saw the state of transport, connectivity, and its role in the future of their city. Our data shows that the benefits communications infrastructure enables, such as 4G and 5G wireless, personalised services and connected public spaces, are critical to innovation, opportunity and wellbeing.

Key themes


Demand for 5G wireless will continue to grow. Rail users will benefit from faster & more reliable connectivity, while transit authorities & operators will be able to host more concurrent connections.

Connectivity outlook 5G theme

Personalised services can provide an enhanced experience. Opportunities include streamlined inter-modal transfers, access information special needs passengers and advice on optimal time.

Connectivity outlook personalisation theme
Public spaces

The public is ready for technology to play a more significant role in their lives. Citizens expect seamless connectivity as they move through metro systems.

Connectivity outlook public spaces theme

Video: Connectivity outlook 2020

“Technology could improve my rail journey by allowing me to be a safe passenger … I would like to know which carriages are more likely to have seats available … it could prevent missing travel connections by providing more accurate real-time data.”

Survey respondent

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