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Connectivity outlook report 2021

Smarter transport, smarter communities

Connected public transport plays a key role in moving cities toward a smarter and more sustainable future. Now in its third year, the connectivity outlook report 2021 highlights what passengers expect from public transport systems, what they value, and what affects their transport-related decisions.

As the world emerges from lockdowns, transport services need to adapt to changing demands. With more and more citizens expecting to stay in touch and be productive on the move. The pandemic also raised public health and cleanliness concerns that transport authorities must keep in mind as they seek to increase ridership in the future.

In 2021, BAI surveyed over 2,500 public transport passengers in New York, Sydney, Toronto, Hong Kong and London. This year includes a richer set of passenger perspectives, going beyond rail to include all forms of public transport, including subways, light rail, buses and ferries.

What public transport passengers want

Safety and cleanliness

These are top expectations in the wake of the COVID-19 pandemic. Surpassing the still highly rated reliability and timeliness for the first time.

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Continuously connected experience

Passengers want consistent connectivity and technology to shape and enhance their transport experience. Bolstered by data, Internet of Things (IoT) and Artificial Intelligence (AI).

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Future ready infrastructure

Passengers recognise the crucial role of transport networks as an enabler of connectivity across cities and support government spending on advanced communications infrastructure.

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Brendan O'Reilly on the importance of connectivity

"The last two years have forever changed how people view their city’s public transport networks. As they return to work and to travel, they now expect a fully connected, better integrated and smarter experience. By embracing advanced connectivity solutions, transport authorities can meet these expectations and grow their ridership."

Brendan O’Reilly

Group Chief Technology Officer, BAI Communications

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