Connected public transport plays a key role in moving cities toward a smarter and more sustainable future. Now in its third year, the connectivity outlook report 2021 highlights what passengers expect from public transport systems, what they value, and what affects their transport-related decisions.
As the world emerges from lockdowns, transport services need to adapt to changing demands. With more and more citizens expecting to stay in touch and be productive on the move. The pandemic also raised public health and cleanliness concerns that transport authorities must keep in mind as they seek to increase ridership in the future.
In 2021, BAI surveyed over 2,500 public transport passengers in New York, Sydney, Toronto, Hong Kong and London. This year includes a richer set of passenger perspectives, going beyond rail to include all forms of public transport, including subways, light rail, buses and ferries.