It’s often said COVID-19 changed how people work, but it may be more accurate to say it accelerated the trend toward remote and hybrid models. In London, passengers are not only comfortable working while they travel, but they also expect to be able to do so. They want better, reliable connectivity to ensure they can be more productive on the go.
For three years, BAI Communications has conducted an annual survey of public transport users in major cities around the world. In 2021, we reached more than 2,500 passengers in Sydney, Hong Kong, London, New York and Toronto, for the first time gathering perspectives beyond rail to include light rail, buses and ferries.
Londoners want a safer, more connected, more sustainable transport network. They’re looking for a person-first experience enhanced by apps that prioritise passenger productivity, safety and comfort, and support government investment in a smarter transport future.