This report will closely examine how ubiquitous connectivity can help London’s public transport providers rise to meet their customers’ growing needs.


Continuous connectivity is transforming the future of transportation by allowing citizens and employers to fully participate in the digital economy — shaping the physical, social and economic geography of the world.

BAI Communications’ 2019 continuous connectivity research report asked 2,538 rail users in five global cities (London, Hong Kong, New York, Sydney, and Toronto) about their travel experiences and expectations.

It arrived at three global findings:

  • Innovative transport systems are a defining feature of smart, world-class cities.
  • Commuters require digital access to realize the benefits of living in a smart city.
  • Continuous connectivity transforms cities, helping citizens to be happier and more productive, and organizations to innovate and prosper.

London respondents indicated in the survey that they recognise the benefits of continuous digital connectivity across their rail journey, and have a clear sense of how public transport can improve their productivity and happiness.

As London continues its path towards digital innovation, the expectations of its transport riders are rising. This report will closely examine what London residents value most in a world-class city, and how ubiquitous connectivity can help London’s public transport providers rise to meet their customers’ growing needs.

Download the continuous connectivity research report