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Don Morrisson and Ian Callagher appointment

Infographic | Toronto connectivity outlook report 2020

10 December 2020

In the second benchmarking report, BAI Communications asked more than 2,400 transit riders in five global cities (Toronto, New York City, Hong Kong, London and Sydney) how they saw the state of transport, smart infrastructure and its role in their communities’ future.

In 2019, we saw that Toronto transit riders had high expectations of their city and its transport systems. They wanted connectivity and innovation to be part of their day-to-day travel experience. In 2020, those expectations remained, with reliable underground connectivity and tailored information services given high priority.

The following infographic highlights the findings of the report. Download the Toronto connectivity outlook report 2020 and learn more about how commuters see the future of public transport.


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