Smart infrastructure helps cities boost innovation, growth and wellbeing

Public transport operators are vital contributors to their city’s prosperity and their citizens’ wellbeing. Besides providing the infrastructure to help people get from point A to point B, transport operators are also responding to their users’ need to remain connected during trips (especially important to commuters of longer journeys) and to the need of travelling in a safe environment, which has become even more relevant during the COVID-19 pandemic.

Early in 2020, BAI Communications surveyed more than 2,400 rail users in five global cities: Hong Kong, London, New York City, Sydney and Toronto. Respondents were asked how they saw the state of transport, connectivity, and its role in the future of their city. Our data shows that the benefits communications infrastructure enables, such as 4G and 5G wireless, personalised services and connected public spaces, are critical to innovation, opportunity and wellbeing.

Key themes


Demand for 5G wireless will continue to grow. Commuters will benefit from faster and more reliable connectivity, while transit authorities and operators will be able to host more concurrent connections, deploy more sensors, and improve data analytics.


Personalised services for transport users can provide an enhanced experience. Opportunities include streamlined inter-modal transfers, access information provided to passengers with special needs and advice on optimal seating locations based on occupancy levels, and more.

Public spaces

The public is ready for technology to play a more significant role in their lives. Connectivity infrastructure should not only extend above ground to provide seamless connectivity, it should also redefine how citizens interact with their city.