Meet our people

Be yourself and be part of our talented team

When you join BAI you become part of an inclusive culture where diverse ideas are embraced and people feel connected and cared for. We embrace inclusion and commit to diversity, as it enriches our conversations, challenges the way we work and enhances the solutions we deliver to our customers.

Being close to our teams, our leaders are accessible and respectful of everyone’s ideas. They encourage us to share and learn through conversations that are honest, robust and constructive. Enjoy collaborating alongside determined, customer-focused and caring colleagues. We support an open and rewarding culture where respect, humility and teamwork are highly valued.

Meet our people
Kathy Chung, Service Delivery Program Manager, Australia, Profile Pic

Kathy Chung

Portfolio Director

"I am navigating challenges by being resourceful alongside an amazing team where everything is possible."
Kathy Chung, Service Delivery Program Manager, Australia, Profile banner

Kathy Chung

Working here, I have come to realise that with the right planning and people, nothing is impossible.

As an example, in 2016, we were set an ambitious 2 year project. The objective was to improve Digital TV services and launch Digital Radio in Hobart, Tasmania. To achieve this we needed to replace antennas at a transmission site at Mt Wellington.

Approaching the task, it was assumed that we would need two antennas; one for Digital TV and one for Radio. Upon removing the old Analogue antenna and interlaced DTV/FM antenna it became apparent that we actually only had enough space on the structure for a single one, not a pair. An added challenge was that the installation needed to proceed in a World Heritage Park. Under no circumstances could waste be allowed to impact the area. Also the weather conditions experienced were often extreme and included snow and high winds. It was a highly complex task, filled with many difficult challenges. To add one further complexity, some structural maintenance was also needed to be carried out. This included work on two separate tuned liquid dampers that were perched at great heights (110m and 130m). Such a task had never been done by BAI before.

To solve the lack of antenna space issue, a specially fabricated, single interlaced antenna for Digital TV and Radio was created after an exhaustive design process. To manage the high winds and conditions, detailed planning was put in place. This included moving in a 33m high guyed antenna as a temporary measure to keep transmissions running for Hobart while new works were undertaken. On the dampers. which needed maintenance, 3,600 litres of liquid was safely drained and refilled. That was completed without any spillage or impact on the Heritage park. The project itself was delivered ahead of schedule and below budget. Our customer was thrilled.

To be a part of this project with its combination of engineering disciplines and see it to its completion, demonstrated just how much passion, pride, strength and can-do attitude we all have. Since then I’ve been involved in a separate antenna replacement project in Queensland at our Brandon Transmission site. There, a 198m tall MF mast (built in 1959) was replaced with a 236m tall mast. Again, an incredible project, completed by an amazing team.

Antonino Aquilia, Broadcast Technician, BAI Communications Australia

Antonino Aquila

Broadcast Technician, Australia

"I’ve grown my communications field knowledge with the best, working across sites that host leading telcos & broadcasters."
Antonino Aquila banner image

Antonino Aquila

I never imagined I’d be at BAI this long. After 21 years I’d say it’s been the people that have kept me here. The staff in Perth have become more to me than just work colleagues, they’re great friends. I’m there for them, as much as they are for me. If any of us hear a team member struggling on a call or a task, we reach out and say ‘Hey, what can I do to help you?’.

 

My typical working day means being on call to make sure our network in W.A. remains on the air. I need to be able to think quickly to chase down and resolve issues promptly so everything is maintained in good working order. While this comes with a degree of pressure, at the same time I’ve been able to travel to a lot of interesting places in my role, which has been great.

 

When I’m not dealing with a technical challenge, we are running preventative maintenance. This involves performance-testing transmitters, cleaning filters, updating signage, checking fencing, satellite dishes and towers. Add to this grounds and building maintenance. If I’m not on-site then I’m back at the office and managing reporting and doing follow-ups. I’m also the Western Australian Health and Safety representative so there are daily duties around that position. These duties ensure we are looking after everyone that attends our sites in Perth as well as state-wide.

 

In the time I’ve been here there’s been many opportunities to learn and make a difference for our customers. I’ve been able to continuously learn and upskill as a Broadcast Technician. Personally, I’ve also been able to take on Team leader and Project Management responsibilities as a result of this learning.

 

One project outcome I’m particularly proud of was being able to re-connect the coastal town of Esperance (7.5hrs from Perth) to their local radio. The broadcaster requested we install a satellite dish and receiver at a local BAI site while I was on call. It was requested due to another telecommunication company’s line fault which had cut off the area for 2 days. The radio broadcaster was running emergency programming, but essentially had no broadcast. Within a few hours of reaching out to a local contractor, I was able to prepare equipment for installation, and we were able to get local news radio back into Esperance! To be able to help an entire community is something that was really satisfying.

David Sun, Service Operations Manager, Australia, Profile Pic

David Sun

Service Operations Manager

"Through coaching and care my team are empowered to do what matters in a collaborative workplace. "
David Sun, Service Operations Manager, Australia, Profile banner

David Sun

I have a strong work ethic, which comes from my upbringing and my parent’s values. They came to Australia in 1989 during tough economic times. As a result I came to understand what it meant to earn your keep. It’s a tough world out there, and it’s not easy to find a place that cares for your well-being. But BAI certainly does.

 

I’ve worked across a lot of different areas in my career. As a sound engineer previously, and then as a Network Operator, in Customer Liaison and now in Service Operations at BAI. Having had various roles I now really appreciate the fact that managers can have a real impact on enabling positivity. For example, while studying, I completed an engineering degree and was then offered a scholarship to pursue a doctorate. It was an incredible opportunity, the kind you don’t pass up. At the time I had a thirst for knowledge and a passion for the area. Not long into my studies, I began to experience challenges with my University’s PHD supervisor, who was technically brilliant, but lacked people skills. When he got stressed he would distrust those around him, lack patience and show aggression. Unfortunately I couldn’t swap supervisors and while this negativity took a toll on my research, I was able to successfully complete my PHD.

 

As a result, this experience left a deep impression on me. I learnt from those interactions and apply positivity to my current role as a people manager at BAI. I believe the hallmark of a good manager is one that identifies talents and qualities in your team to bring out their best. I strive to be an enabler of collaborative and constructive working environments. With my team I ensure they feel supported to do what matters for our customers, colleagues and themselves. This core belief has seen me introduce a number of initiatives to encourage care and coaching within my team. This includes ensuring team leaders feel more empowered, while encouraging better communication. That way problems can be solved team-wide.

 

If I could sum up BAI – it’s like a family. We are inclusive. People’s skills and opinions are valued, and we work together to reach our goals. There’s a fun aspect, but the people around you will also support you to take your abilities to the next level. That’s because here, we’re in it for everyone, not just ourselves.

Bianca Cabe, Information Technology Project Manager, Australia, Profile Pic

Bianca Cabe

Project Manager

"I learn from the deep experience and technical abilities of my team, across projects that help advance the world’s connectivity."
Bianca Cabe, Information Technology Project Manager, Australia, Profile banner

Bianca Cabe

Sometimes things don’t always go to plan but that’s one of the most fascinating things about working at BAI. Like navigating circumstances in Australia when projects are impacted by bushfires or floods and seeing how incredibly adaptable our teams are. How we all pivot to deliver great project outcomes and achieve a successful end-result – that’s what matters.

 

If I was to single out one of the more interesting projects I’ve been involved in, it was actually the very first one I undertook at BAI, for a ‘Modern Workstation’ rollout. These workstations were put in place with every person at BAI in Australia and are a gateway to a range of new capabilities we have. Through this project I was able to see a lot of the country and visit places I wouldn’t have normally seen.

 

Another highlight was an initiative where we enhanced security, performance and site admin across our network. That upgrade has made it much harder for anyone to compromise sites or access networks via cyber-attack. I was involved in a lot of collaboration across many different departments, so it was outstanding to be involved in it.

 

My background is in IT support, which is where I started at BAI. Since then I’ve moved through account management and then business development on a secondment. I am now in Projects where I’m interacting with customers directly. This role is one I’m very passionate about as it’s centred on delivering new technology for clients. If you have an open mind for opportunity and want to push yourself, BAI is definitely a good place to work. And not only just in Australia, with positions in London, New York and Toronto, we are frequently encouraged to apply for roles in other regions when they come up.

 

Being part of a field that is constantly changing means there’s always a new challenge. It’s not purely about the work. I’ve also learnt a great deal from the people here. I’m working on IT projects alongside very intelligent, driven colleagues. As a team we really share in the pride of what we achieve together. They also know how to have fun and are friendly and supportive.

 

It’s great to feel a part of a culture where everyone has an idea, opinions matter and there’s plenty of trust – that’s empowering.

Nichola Easton, Client Director, UK, Profile Pic

Nichola Easton

Client Director

"Be a part of projects that will reshape London, and beyond. It’s an energised, exciting time to join BAI."
Nichola Easton, Client Director, UK, Profile banner

Nichola Easton

I don’t think I’ve stopped learning since I joined BAI. Previously I was working with a large well-known telco, and as a result I came into my role with a very structured mindset. It took a while to adjust to a much broader way of thinking that is common here. It’s more about building towards long-term goals. I’m in business development currently and learning a great deal and gaining experience.

 

I’ve grown personally since joining BAI and so has the business as it spreads its wings more and more internationally. We are about to start our journey of growth in London and there’s a real sense of pride here. BAI has a heritage in engineering excellence, and it’s something that’s been honed and perfected globally. Our reputation for quality and high performing solutions that deliver digital benefits to our customers and their end-users is something we’re making a name for in the UK, just as we have overseas.

 

All the people here are outstanding. There’s a real, very high quality of people, who are hard-working and strive for excellence. The bar is set very high and the team work collectively to problem-solve and meet it. We recently secured a major contract win which was all-absorbing. I’m really proud of that achievement and the work that went into it, not only by me but the team. It was a very high quality bid and solution.

 

What’s most exciting is the organisation’s hunger and appetite to chase really big things despite us not being as well-known as other competitors. With what we put forward it’s about being entrepreneurial and looking for ways to solve problems through services and experiences that will gain interest from prospective customers and our partners.

 

With what I’m involved in you have to be across everything, and it’s different day-to-day. From customer engagement to propositions, as well as development of collateral and the legal and commercial factors. To be a client director here you do need commercial acumen, a customer mindset and sales motivation.

 

Right now I’m enjoying seeing many new people joining, and the recent bid win has energised everyone as we gain a fresh direction and grow. To someone considering working here I’d recommend it. You can carve out your own role and control your own destiny. It’s a really exciting time to join and we’re about to deliver something really, really great for London.

Jissa Valerio-Woss, Senior Finance Business Partner , TW|US-New York, Profile Pic

Jissa Valerio-Woss

Senior Finance Business Partner

"I’m constantly surprised by how engaged, friendly and welcoming people are. It’s been completely different to my banking career."
Jissa Valerio-Woss, Senior Finance Business Partner , TW|US-New York, Profile banner

Jissa Valerio-Woss

If you’re looking to work in a fast-paced environment with learning opportunities, a motivated team and good exposure to the C-suite, BAI is a great place to be. I’ve personally gained excellent experience at BAI, and not just in what you’d expect, but also at a higher level. For those joining our area, you’ll be across everything from financial modelling, to presenting to the CEO directly.

 

I’ve had a lot of opportunities to learn. Largely because I came from a completely different industry – Corporate Investment Banking. When I joined, I didn’t know this area at all, so it has been a lot of fun learning all about it.

 

From top to bottom here, I’ve never heard someone say, “I can’t talk to you right now.” I’m constantly pleased and even surprised at how everyone without exception takes the time to explain in detail exactly what you need to know. I’m always reaching out due to the information I need in my role, and people are a lot more available than elsewhere I’ve worked. It’s something I absolutely love about our people. Right from the start, I was impressed by how engaged everyone is and how welcoming they can be.

 

This culture of working together is encouraged organization-wide and the People Department do a lot of work to ensure we have the resources we need to learn, grow and have a strong work-life balance. I’ve experienced a lot of different events and activities, many of which have positively impacted everyone. From the Wellness Expo to Community Week, right through to opportunities to attend sessions led by experts where employees can participate and share concerns around what’s happening in their communities.

 

My day-to-day is far from monotonous. In fact, managing time in my position is essential. For example, I could be working on the Business Performance Review and monthly financials at one point, but that can quickly change if there is an urgent update needed on one of our business cases or a request for a fast turnaround.

 

For me, BAI has been a great place to transfer my skills and abilities into a completely new field. Prior to joining BAI, I was looking to leave the banking industry, and the combination of communications and technology here was something that really appealed to me. It’s allowed me to progress, without sacrificing what I’ve already learned.

 

I have to admit, initially, when I discovered the role advertised, I had to do some research as I hadn’t heard of BAI. Then I realized, “No way! I see their signs all over the subway!” You are part of something bigger here that has an impact on our cities.