At BAI, wherever we operate, we help our employees thrive.
Our mission is simple. We keep people connected – every hour of every day.
In every part of the BAI Communications business, our people work behind the scenes to make things happen, whether it’s bringing communications services to Australian households and businesses or to the subways of Toronto, Hong Kong and New York.
Our employees are passionate about the business we have built and proud of what we do. We do whatever is necessary to ensure that communities can receive services, whether it’s ensuring a bushfire warning in rural Queensland or wi-fi on the train. It’s our remarkable team of strategists, engineers, technicians, developers, designers and more, who make those connections possible.
Working at BAI
We are a talented group of individuals who are bringing connection to our world. We asked a group of BAI Communications employees from various corners of the business to tell us a bit about what they do and what makes them BAI.
Working at BAI
Lithika's storyRF Systems Engineer Australia
My son is too young to understand my job, but one day I think he’ll be proud that his mum is an engineer. Delivering cutting-edge projects gives me a great feeling. I’ve been part of the award-winning team on Australia’s conversion to digital TV and restacking the spectrum.
There are lots of successful women in engineering. Generally being an engineer is perceived as a male role and even the women who are interested in becoming engineers most often go into the computer science stream. In my speciality of electrical engineering it’s even less common for women to enter the field.
When it came to selecting a degree, I wanted to ensure I was entering a field that suited my personality as well as drawing on my passion for physics, chemistry and maths. I’m glad I chose engineering. I completed a Bachelor of Engineering at Madras University in India, majoring in Electrical Electronics. In a degree of about 60 students, I was one of three women. Coming to Australia in 2004 to study my Masters in Engineering Management at the University of New South Wales, I was the only woman enrolled.
I love travelling. Joining BAI Communications as an Implementation Engineer allowed me to see many beautiful, interesting locations that otherwise I would never have seen. For the first six months I was mainly travelling around Western Australia completing commissioning work for the changeover from analogue to digital TV. I saw the Pinnacles, just south of Perth. I visited the town of Karratha at the height of the mining boom. I made my way around Queensland. I was rarely in the office.
I do miss the travel sometimes, but with a young son at home I like to stay in one place these days.
Isagani’s storyProject Engineer, Design & Construction Transit Wireless, New York
In my role as Project Engineer in the Design & Construction department, I’m fortunate to work with an energetic and diverse team. My favourite part of any job is creative problem solving with my team who come from backgrounds as diverse as Heavy Civil, Radio Frequency, and even Medical.
Overall, my remit is to deliver projects on time and to budget. Day to day, work varies from hands-on work in the field to more strategic project planning.
Witnessing the end result – both the actual infrastructure, and watching how people use it – gives us all enormous satisfaction.
For the New York City subway project, we see that nearly 7 million passengers a day can shop, share, stream, learn and earn.
For those of us working deep underground, it’s a boon to be able to communicate with our colleagues without delays.
Best of all, given the confined space and complex network, subway commuters now have the comfort and security of always-available access to safety.
Roberta’s storyMarketing Communications Manager UK
I’m a Senior Marketing Manager for a company that has the power to connect people and communities and improve lives.
As a growing international team, we want to help make London the smartest and most connected city in the world.
I started working in Telecoms 15 years ago in Brazil, I participated in the evolution from 3G through to 4G and soon 5G. I’ve helped to make connections possible; now it’s easier than ever for anyone to make a phone call or access the internet from almost anywhere.
Ten years ago, my role was more paper based. Now it’s mostly digital, with social media channels critical to marketing campaigns that drive awareness and support sales.
We’re probably the most experienced global telecommunications brand people have never heard of. To raise our profile in the UK, and help stakeholders understand the value we offer, I meet with media, mobile network operators, transport chiefs, even the UK Secretary of Transport, to discuss digital connectivity for modern transport systems.
As a key infrastructure communications company in the UK, our role is to provide underground and overground connectivity, no matter how complex or confined the space, or how harsh the environment. It’s an exciting time to be part of the BAI team.
Josh's storyDirector, Engineering Systems Canada
Building something from the ground up is so rewarding. You’re responsible for everything from start to finish, and you get to see the sheer volume of people using the service you built.
Day to day, I’m involved in the design of the Wi-Fi network for Toronto Subway through to implementation and the ongoing operations.
Communications is a growing field, with users demanding more and more connectivity. I work in the subway, live on a farm, and stay in touch with my five children through our technologies and networks.
Our telecommunications industry is evolving rapidly, and plays an increasingly critical role in safety applications, planning, and in developing nations. I’m proud to contribute to this evolution.
Patrick’s storyProject Manager, Contractor and Operations Canada
In my role of oversight of in-station construction, RF testing management and network installations and implementation, I’m fortunate to be surrounded by incredible, smart people.
Our team members come from very different walks of life with unique skills and adaptability that allow us to become more than the sum of our parts.
Telecommunications is a wonderful industry if you love a challenge, especially if you operate in the hard-to-access sites and complex environments as we do.
Connecting people and communities is core for us. At a personal level, technology enables me to stay in touch with my family wherever I am.
At BAI Communications, we never stand still. We’re already anticipating bigger, faster networks with even more technical challenges. I’ll be here with BAI Canada to help build them.
Andrew's storyDirector of Engineering UK
As the UK Director of Engineering, based in London, my role is to lead and direct the design of cellular, Wi-Fi, optical fibre and data centre infrastructure; acting as a local CTO.
No one week is the same; I may be in a meeting with clients and partners, setting direction, or involved down in the bits and bytes. I could be at our Paddington HQ, in the depths of the Tube, presenting at conferences or meeting my BAI colleagues from around the world. Our projects really do make a difference and that motivates me every single day.
Spanning the worlds of fast-paced mobile network operators and safety-conscious transport authorities, I get to leverage my experience of large-scale cellular network technology, and collaborate with really motivated, knowledgeable people.
In Sydney, Hong Kong, Toronto and New York, BAI is known as an organisation that gets things done. In the UK, with our clients, industry bodies and government, we’re fast becoming recognised as a thought leader in 5G-ready technologies for the transport sector. Our vision is to use that knowhow to make London the smartest city in the world.
Smart cities will be better places to live, travel and work in; relying on massive deployments of the Internet of Things. Next generation wireless and fibre connectivity will be at the heart of this revolution.
Continuous innovation powers this vision. I’m still amazed at the pace of change of technology, which is accelerating all the time. Over the next decade new possibilities will open up which we cannot even begin predict. And one thing I’ve learned along the way is that we should be ready for that change and embrace it!
Sash's storyOperations Manager Australia
Managing one of the largest privately-owned broadcast networks in the world? Wow.
I joined BAI Communications as a network operator in 2004. As the Operations Manager, I now manage a team of 31 people and liaise with our customers on all things broadcasting. The business has invested as much in me as I have invested in it.
My teammates are a great bunch of people from all walks of life and cultures. We all come together, work hard and get results (and get to hang out together in the process).
I like that the communications industry is technical. It involves a lot of problem solving, and in operations there’s always something new happening.
Today technology allows me to Skype with relatives overseas – it brings my family together in ways I wouldn’t have imagined 10 years ago. Who knows what will happen in the next 10 years…holographic teleconferencing perhaps? Teleportation?
Samantha's storyOffice Manager Transit Wireless, New York
I am the Office Manager of Transit Wireless. There is never a typical day in the life of an “Office Manager” here at Transit Wireless. I wear many hats in my role, which can be both challenging and rewarding. I am responsible for organizing all the administrative activities that facilitate the smooth running of the office. I make sure that office equipment is maintained, relevant records are up to date and that all administration processes work effectively. But my daily tasks don’t stop there – it is better stated that I assist with whatever the day brings.
I’m the first face people see when they come through the door, and the go-to person for everyone with a desk. I enjoy being able to help everyone execute their day-to-day duties. I’m happy to have a wide variety of responsibilities, and be more than just a stockist. I also serve as an admin to some executives and managers and I am often called on for special projects that impact the entire company. I am proud every day I walk through my train station and see our company’s logo and marketing materials in the stations. I am also proud when my Directors acknowledge my dedication to this company.
Our project benefits the City of New York and its riders by making the commute easier. In the morning, riders can check their emails and prepare for the day ahead; or connect with their family to plan out their evenings or weekends. They can use their phone apps to schedule food delivery, book tickets and hotels securely, and be more productive as they wait for the train. As commuters, they also benefit from the wireless connectivity that enables them to receive alerts and remain informed if there are delays in their commute. Having Wi-Fi and cellular service in the subway system makes it not just easier to work in the city, but to live here in New York as a parent; a friend; a member of the community.
WK's storySenior Systems Manager Hong Kong
I’ve worked for BAI Communications Hong Kong (formerly RFE) in Hong Kong for 21 years.
When my team and I work on a project, we are not only focussed on the field of telecommunications: we deal with a wide range of issues regarding construction, manufacturing, quality, safety. We often utilise the technologies of other industries. This has very much widened my horizons.
I like that telecommunications is always at the front line of new technology. There are so many interesting elements. I can foresee a lot of growth for telecommunications in enhancing essential, yet ordinary, utilities such as water and electricity.
My team are very friendly; we work together like a family. My most enjoyable memory is an evening when my whole team joined together at a small restaurant for tea time and a chat after a long and tired day on site.
Isaac's storyAssistant Systems Manager Hong Kong
I’ve learned a lot in my time at BAI Communications in Hong Kong (formerly RFE). My role has given me a more in depth understanding of the telecommunications field. RF engineering is interesting, because although you cannot see the radio wave, you can imagine it by your knowledge.
One of our major clients is the MTR Corporation. It has allowed me to learn about the railway industry, which is completely new and interesting to me.
It’s a great feeling to know that once we have set-up a communication network, people can get together more easily and be close to each other.
My colleagues are both my teachers, and my friends.
Communications is a growing industry, and in the future we will continue to build faster and more reliable systems.
Susie's storyInitiatives Finance Manager Australia
We undertake a diverse range of projects at BAI Communications. This has allowed me to gain significant exposure to project accounting. Project accounting is my speciality, and where my interests lie.
I think of my role as being very analytical. It’s about putting the numbers in context, and finding opportunities for improvement. Being able to identify opportunities and alerting management to such concerns before they become major issues, makes me feel proud and valued.
My favourite aspect of the role is working alongside friendly, knowledgeable and down-to-earth people.
I’ve worked at BAI Communications for eight years. I was originally employed as the Management Accountant for one of the business’s smaller subsidiaries. I became the Finance Manager for the Restack project and am now the Initiatives Finance Manager.
The communications industry is an exciting space to be working in. It’s amazing to see the ever-changing technologies that are available, especially those that BAI Communications has been responsible for delivering (such as Project Restack, the Digital TV rollout and the subway system work in Hong Kong and North America). It’s a great feeling to know I was a part of that in some way.
Rebecca's storyProject Engineer Transit Wireless, New York
I work as a Project Engineer for the Design and Construction team. I get to be involved in all phases of every project our team undertakes – from planning to close-out. In a typical day, I assist the project engineers and project manager on their tasks, schedule and coordinate minor projects, communicate with contractors and New York City Transit Authority. I make sure that all parties involved in the project have everything handy and are updated about all aspects of the project plan.
Every day I get to learn something new. My job helps me mould my skill sets, and constantly improve my knowledge of how to manage a project more efficiently and effectively. I am proud that I have been up to the challenges that arise from such out-of-the-box projects as the ones we are working on. The occasional field visits to stations spread out in all boroughs have been really exciting. One of the favourite aspects of my job is problem solving and finding the best method to complete a task. Every day at Transit Wireless is new and exciting.
A successful project is always the result of good team work. Working with the experienced people leading and collaborating on this project has nurtured me a lot. My team members are very cooperative and we work together towards the same goal. Everyone is willing and able to fill in for one another if the need arises, and that helps get things done faster and smoother. Transit Wireless is also so diverse in its employees, that it has made me more socially well-versed, in addition to having unique opportunities for professional development.
The New York City Subway is the heartbeat of the city, and being one of the busiest rapid transit systems in the world, it is really important to keep everything upgraded. In this digital age, it is essential to stay connected wherever we go – even underground. With the infrastructure that Transit Wireless has built, we are bringing the wireless world underground. The cellular service and the free Wi-Fi keeps everyone connected – tourists and commuters.
Being connected at all times, especially in the underground subway, gives people a sense of security. It helps people to stay connected to their loved ones or colleagues, and inform them of any unexpected delays or emergency. It helps visitors to utilize real-time mobile apps to navigate the city using the subway, which otherwise might be confusing to them. Also, it helps people to browse websites, social networking sites, listen to music or radio, read articles, stream videos, etc.
I was a fresh engineering graduate from university when I joined Transit Wireless. I was new to the corporate world as well as the Big Apple. Looking back, I have learned a lot from the company and from being part of something unique. Being part of this project has been a huge break in my career, and I could not have gained this type of experience from anywhere else. It has been great!